Herbal Nation Collagen + Barley

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Our company aims to provide customers with a fast and reliable delivery service. 

Successfully placed orders are verified and prepared within 24 hours ,after which your order will be delivered to your designated address. This will be processed by our fulfillment team from Monday to Sunday, 9AM to 6PM

We offer various shipping methods to cater to your needs. Please note that delivery times may vary based on your location and the shipping method selected. The total shipping cost will be displayed at checkout before you finalize your purchase.

Once your order has been processed, you will receive tracking details via SMS. You can use this information to track the status of your delivery

If your order has not arrived even after our standard delivery time, please let us know through the official Herbal Nation Facebook page 

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To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging. Returns must be initiated within 3 days of receiving the product.

To initiate a refund, please contact our customer support team with your order number and reason for return. Once your return is approved, you will be provided with instructions on how to return the item.

Refunds will be issued to the original payment method used for the purchase. Please allow 1-2 days for the refund to be reflected in your account.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, as appropriate.

Lost or Delayed Shipments:

In the rare event that your shipment is lost or significantly delayed, please contact our customer support team. We will work diligently to resolve the issue and ensure you receive your order promptly.